Thanks for shopping with us! Before placing an order, please review the information below regarding production, shipping, returns, and other frequently asked questions.
HOW ARE ORDERS MADE?
Most items in our shop are made to order. This means your item is produced after your order is placed rather than sitting in a warehouse waiting to ship.
Because products are made to order, please allow time for production and fulfillment in addition to shipping time.
HOW LONG WILL MY ORDER TAKE?
Delivery times vary depending on the product, destination, fulfillment location, and shipping carrier.
Any estimated shipping time shown at checkout is an estimate and is not a guaranteed delivery date. Production time may occur before your order is shipped.
Some products take longer to produce and ship than others. For example, a T-shirt and an accessory ordered on the same day may have different estimated delivery dates.
Once your order ships, tracking information will be provided when available.
WILL MY ENTIRE ORDER ARRIVE TOGETHER?
Not always.
We sell several different types of products, and some items are produced, packaged, or fulfilled separately.
If you order multiple products, your order may arrive in two or more packages and packages may arrive on different days.
For example, your shirt may arrive before your mug, hat, sticker, backpack, or another item. This does not necessarily mean part of your order is missing.
You may also receive separate tracking information for different shipments.
WHY DID I RECEIVE ONLY PART OF MY ORDER?
Don't panic! If you ordered multiple types of products, the rest of your order may still be on the way.
Check your shipping confirmation and tracking information for additional shipments. If everything shows as delivered and you're still missing an item, contact us and we'll help you look into it.
HOW MUCH IS SHIPPING?
Shipping is calculated at checkout based on the products in your order and your delivery destination.
Because different products have different shipping requirements, your shipping cost may change depending on the combination and quantity of products in your cart.
DO YOU SHIP INTERNATIONALLY?Currently NO. But we are in the works to offer international shipping to select countries and regions.
CAN I CHANGE OR CANCEL MY ORDER?
Because our merchandise is made to order, production may begin shortly after an order is submitted.
If you notice an incorrect size, color, shipping address, or other mistake, contact us as soon as possible. We will try to help, but we cannot guarantee that an order can be changed or canceled once fulfillment has begun.
Please double-check your order and shipping information before completing checkout.
CAN I RETURN OR EXCHANGE AN ITEM?
Because most merchandise is made specifically for your order, we generally cannot accept returns or exchanges for:
- Ordering the wrong size
- Choosing the wrong color
- Buyer's remorse or changing your mind
- Incorrect information entered by the customer
Please review product descriptions and sizing information carefully before ordering.
If your product arrives damaged, defective, misprinted, or incorrect, contact us as soon as possible with your order information and photos of the issue so we can review it and work toward a resolution.
WHAT IF I ORDER THE WRONG SIZE?
Please check the size guide on the product page before ordering.
Sizing can vary between different garments and manufacturers. A Medium in one shirt may not fit exactly like a Medium in another product.
Since products are made to order, we generally cannot replace an item solely because the wrong size was ordered.
WHY DO THE COLORS LOOK SLIGHTLY DIFFERENT?
We do our best to represent products accurately, but colors can appear slightly different depending on your phone, computer, display settings, printing process, garment material, and other factors.
Mockups are intended to provide a representation of the finished product and minor differences may occur.
TRACKING & SHIPPING DELAYS
Once a package has been transferred to the shipping carrier, delivery can occasionally be affected by weather, carrier delays, holidays, customs processing, or other circumstances outside our direct control.
Estimated delivery dates are estimates rather than guarantees. We'll always do our best to help if something goes wrong.
QUESTIONS ABOUT YOUR ORDER?
Have your order number ready and contact us at:
SOUTHSIDEMBINFO @ GMAIL.COM
We'll be happy to help with questions about your order.